Consolidated Edison Company of New York, Inc.
4 Irving Place, New York, N.Y. 10003

June 15, 1992
Mr. Michael P. Moore
Lehrer, McGovern, Bovis, Inc.
387 Park Avenue South
New York, NY 10016

Dear Mr. Moore;
It is with extreme pleasure that I wrote to you to recommend Air-Wave Air Conditioning Co.

During our recent Gramercy Park steam incident, Air-Wave was contracted to remove and reinstall over 250 air conditioning units in various buildings in the area. This overwhelming task of coordination and service was handled by Air-Wave management and installers in a very professional manner. Air-Wave President Bill Saferstein has built a reputation of achieving the impossible and also responding to our every need. When we required accurate records to be maintained due to our pending lawsuits, Mr. Saferstein supplied a detailed breakdown for every unit installed. This allowed us to provide tracking for our attorneys when providing information to various agencies.

Also, we contacted many of our customers to ensure their satisfaction with the installations. We never heard one complaint. In addition, whenever the need arose to explain the air conditioning units' output, settings, and availability, Mr Saferstein and his excellent staff provided all the explanations to our customers' satisfaction. It is important to note that the services performed by Air-Wave were done in a timely fashion and under very trying circumstances.

During this project, Mr. Saferstein and members of his staff visited every customer to ensure that the customers understood the replacement and reinstallation plan contracted by Con Edison. Mr. Saferstein represented us in a very professional manner. It is not hard to understand why he prides himself on quality products, superior service, business honesty, and air conditioning expertise. Mr. Saferstein has been in the air conditioning business for over 40 years and his knowledge and personality will keep him atop of the industry for years to come.

If you require any additional information, please call me at (212) 460-4724.

Sincerely,
Denis Smalley
Manager, Construction Group

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